WINDOWS
Windows errors and failed updates
- Updates that fail or repeat
- Recurring Windows error messages
- Settings that have changed or stopped working
REMOTE SUPPORT SERVICES
Windows, software, email, and Office support.
For home users and sole proprietors: $59 for up to 45 minutes on one Windows computer and one agreed issue.
APPLICATIONS
Software installation and crashes
- Setup or installation errors
- Programs that freeze or close unexpectedly
- Application settings and configuration
You’ll need a valid license for any paid software we work on.
Email setup and sync problems
Account or service problems may need your email provider.
- Outlook or other email application setup
- Messages that stop syncing
- Sign-in errors and official account-recovery guidance
Enter passwords and verification codes yourself. Don’t send them to me.
MICROSOFT OFFICE
Office setup and application errors
- Office installation and setup errors
- Applications that won’t open
- Settings, sign-in, and licensing prompts
Subscription or account ownership disputes may need Microsoft’s assistance.
What remote support needs
Your Windows computer must start and get online. You must own it or have permission to manage it; company-managed devices need IT approval. Stay at the computer to approve access and use chat.
On-site support in the Las Vegas area
Send your neighborhood or ZIP code and the issue. I’ll confirm coverage, visit length, price, and any travel charge before we agree on a visit.
Work outside this service
The $59 session excludes hardware repair, data recovery, password bypasses, malware incidents, and business server administration. I don’t offer emergency support or ongoing monitoring. If the computer won’t start or get online, describe the symptoms so I can check whether a visit or repair shop makes sense.
Remote help is available in Las Vegas, Henderson, North Las Vegas, and nearby communities. There’s no walk-in shop.
Review the $59 session