I’m Kai Jones.

My background

I’ve worked in end-user support for Las Vegas hospitality and managed IT services, handling Windows problems, Microsoft 365 accounts, and support tickets.

How I approach a support request

Tell me what you expected, what happened, and what you’ve tried. I check whether the issue fits before arranging a paid session.

I explain what I’m checking as we go, then send a summary of changes and next steps.

How we’ll communicate

Use email for requests and scheduling, and chat during sessions. No phone call needed. You approve remote access and stay at your computer.

Evening and weekend times vary. I don’t offer emergency support.